Leading Library Services Firm Baker & Taylor Hit by Ransomware
Baker & Taylor, which describes itself as the world’s largest distributor of books to libraries worldwide, today confirmed it’s still working on restoring systems after being hit by ransomware more than a week ago.
As Baker & Taylor said on August 23, its servers were down after an outage that impacted the company’s phone systems, offices, and service centers.
One day later, the library services provider revealed that disruptions to its business-critical systems stemming from the incident would persist through the week while technical teams work on restoring impacted servers.
Also Read: PDPA compliance for Singapore schools
“As an update, the source of the disruption is a ransomware attack launched against our network over the weekend, which we have been working to remediate ever since,” Baker & Taylor said in a statement.
“Cyber-attacks are an increasing threat to all companies, and unfortunately, we, like others fell victim to a hacker’s attack. Our IT team and outside experts are working nonstop to restore our systems.”
“We want to take this opportunity to thank you again for your continued patience and cooperation as we deal with the service disruption we’ve been experiencing. We know that it has been frustrating, and we appreciate your ongoing understanding,” the firm added today.
“We will continue to provide updates and look forward to returning to normal operations as quickly as possible.”
Currently, there is no information on what ransomware group or affiliate is behind the attack.
Still, based on the company’s statement that it’s working on restoring affected servers, it’s safe to say that Baker & Taylor will not pay the ransom demand.
Baker & Taylor is a privately held company founded over 190 years ago and a leading library content and software supplier in the United States and around the globe.
Based in Charlotte, North Carolina, it currently provides services to more than 5,000 public and academic libraries.
A Baker & Taylor spokesperson was not immediately available for comment when contacted by BleepingComputer earlier today.