WhatsApp is Currently Down with Users Reporting Connection Issues
WhatsApp is down according to user reports mentioning issues connecting to the messaging platform and the inability to send messages although still connected.
Starting roughly one hour ago, users have been describing how they can no longer connect to WhatsApp’s servers, with the application displaying a continuous “Connecting…” message.
Others have said that they are no longer able to send messages even though their app is still connected to the messaging platform’s servers.
In BleepingComputer’s tests, the desktop and mobile apps are still working which hints at the outage being localized and not affecting the company’s services worldwide.
Outage site DownDetector shows thousands of user reports that started streaming in around 4:15 PM EST, with affected WhatsApp users reporting the same issues from Europe, North and South America, and Asia.
The company has issued a statement on Twitter, acknowledging the outage and saying that its engineers are working on fixing the ongoing issues.
“You may be experiencing some issues using WhatsApp at the moment,” WhatsApp tweeted earlier today.
“We’re aware and working to get things running smoothly again. We’ll keep you updated and in the meantime, thanks for your patience.”
Facebook later revealed that the outage was caused by faulty configuration changes made to some of its backbone routers that brought all services to a halt.
Update: According to an update issued by WhatsApp, the connection issues should now be fixed and users can again get back to their chats.