Zoom went down and schools got a digital snow day

Zoom went down and schools got a digital snow day

Image: Downdetector

Zoom users around the world are unable to join meetings and video webinars using the Zoom web client and the desktop app just as students going back to school today have had to rely on Zoom’s teleconferencing platform for online lessons.

According to an incident entry posted to Zoom’s status page, some users have also been reporting that they can’t open the company’s website either.

Based on reports tracked by Downdetector, this outage is mainly affecting users from the United States East Coast and the United Kingdom.

“We have received reports of users being unable to visit the Zoom website (zoom.us) and unable to start and join Zoom Meetings and Webinars,” Zoom says on its status page.

“We are currently investigating and will provide updates as we have them.”

Last week, Zoom experienced another outage that prevented users from joining meetings and webinars through the Zoom web client and WebSDK, with the outage not affecting users joining using the Zoom application.

“The cause of this issue is our Web SDK servers are reaching capacity on peak usage,” a Zoom staff member explained at the time. “We are adding more capacity and will update you when the process is complete.”

Back in April, when Zoom experienced a similar outage, users said that they were unable to use the Zoom web client or start and attend webinars, instead saying that the client would display ‘403 Forbidden’ errors.

Later, BleepingComputer found that the April outage perfectly lined up with Zoom taking down the web client starting with April 2 to address security bug that allowed attackers to crack the numeric passcode used to secure Zoom private meetings.

Zoom’s CEO Eric S. Yuan said in April that the video conferencing platform passed 300 million daily Zoom meeting participants.

Also read: 4 Major Guidelines of Data Protection Employee Rights

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Update 1: Zoom has identified and is working on fixing the issue behind this outage.

Update 2: Zoom has already partially restored service, with a fix currently rolling out to all impacted users.

Update 3: Zoom has resolved the issue with joining meetings and webinars (updated the title to match the issue’s resolved status).

We have resolved the issue causing some users to be unable to start and join Zoom Meetings and Webinars or manage aspects of their account on the Zoom website.

Also read: The Importance of Data Protection Management System (DPMS)