Telemarketing is the process of selling products or services over the telephone. Businesses sometimes refer to it as “inside sales” or “tele-sales.”
You can complain about telemarketing calls if:
You can complain about receiving a unsolicited marketing fax if:
You can complain by:
It is important to provide as much information as possible about your complaint.
The more information you can provide about the call or fax you received, the more useful the information will be for compliance and enforcement activities.
When you complain about telemarketing calls or research calls, useful information includes:
When complaining about marketing faxes, useful information includes:
For consumers who registered their numbers before September 1, 2003, those registrations have taken effect, and consumers may file a any complain about telemarketing calls at any time if they receive telemarketing calls.
For those consumers who registered their telephone numbers after August 31, 2003, the registration takes 90 days to become effective, so those consumers can complain about calls that they receive three months or more after their registration.
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If mailing a complaint, send it to: Federal Communications Commission Consumer & Governmental Affairs Bureau Consumer Inquiries and Complaints Division, Consumer Private Right of Action In addition to filing a complaint, consumers may explore the possibility of filing an action in a state court.
Filing a complaint after the fact can help, there are steps consumers can take to at least reduce the number of complain about telemarketing calls they receive.
Accordingly, adding a phone number to the more than 217 million numbers already on the Do Not Call Registry should stop “most” unwanted sales calls. The Telemarketing Sales Law allows political calls, calls from charitable organizations, informational calls, calls about debts owed, and phone surveys or polls, as well as calls from companies consumer has done business with in the past or given permission to call them.
What about “robocalls” — automated recorded messages pitching a product or service? It warns that most of them are scams. Consumers who get robocalls should never press phone buttons to “request to speak to someone or be taken off the call list.” Not only will they not get to speak to someone, they will just end up getting more unwanted calls. Instead, consumers should simply hang up and report details of the call to the Federal Trade Commission online or call.
The Do Not Call Register team assesses all complaints for a potential breach of the Do Not Call Register Act and/or the relevant industry standard. If a complaint appears to raise a potential breach, the complaint is forwarded it to the Communications and Media Authority.
It takes a graduated approach to compliance and enforcement, and any action taken is proportionate to the seriousness of the non-compliance. What, if any, action will be taken by will depend on the circumstances of each complaint.
Where it finds it has reasonable grounds to believe a telemarketer or fax marketer has breached the legislation, it has a number of enforcement options available to it.
The majority of complaints are resolved informally through education and industry engagement. If it commences an investigation, it may take several months to complete. It may contact complainants for further evidence and information during the course of an investigation, if required. It will write to complainants at the end of an investigation, to notify them of the outcome.
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