Air India announced on 15th May 2021 that due to a cybersecurity attack, personal data of the customers registered
between August 2011 to February 2021 was leaked and which included passenger names, date of birth, contact information, passport information, ticket information, frequent flyer and credit card data. The Air India’s data leak incident affected around 45 lakh customers globally.
Those users whose data has been leaked can file a suit against these companies for damages under the Consumer Protection (e-commerce) Rules, 2019, also, companies can be held accountable under Section 43A of the IT Rules 2011, if they fail to protect personal data of users.
Why should companies proactively disclose breaches? Because it not only helps in maintaining trust and transparency amongst customers, but reduces the cost incurred by such breaches.
Also Read: What is Social Engineering and How Does it Work?
Unlike current Indian laws, European Union’s General Data Protection Regulation (GDPR) requires airlines to put in place measures for data protection and report cases of data breach to regulators within 72 hours of becoming aware of it. Noncompliance or negligence with the GDPR can result in a fine being imposed on the company up to $24.1 million or 4% of annual global turnover of the company (whichever is higher).
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