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Mac Users Unable To Print After Apple Revoked HP Certificate

Mac Users Unable To Print After Apple Revoked HP Certificate

Apple macOS X users with HP printers are left unable to print from their computers after Apple revoked a certificate that signed HP’s print drivers.

The result was print drivers being mistaken on macOS X for malware, and user complaints springing up over the weekend.

Print drivers mistook for malware

As observed by BleepingComputer, when printing a document from a MacBook running macOS Catalina (10.15.7 (19H2)) to an HP printer, the job remains in print queue but does not complete. That’s because the corresponding print driver is being mistaken as malware.

Reports of macOS users with HP printers experiencing the issue emerged on AppleHP forums, and of course, Twitter.

apple macos x print warning
Legitimate HP print drivers mistaken for malware on macOS X
Source: BleepingComputer

The problem seems to impact both macOS Catalina (10.15) and Mojave (10.14) users with HP printers.

Also Read: 5 Tips In Using Assessment Tools To A Successful Business

Furthermore, the print queue shows a mysterious “Encryption credentials have expired” message.

MacOS X print queue with encryption credentials expired message.
Print queue with “encryption credentials have expired” message.
Source: BleepingComputer

The issue stems from Apple having recently revoked the digital certificate installed on HP’s printers via XProtect.

XProtect is a feature by which Apple can prevent Mac devices from running certain applications it no longer deems trustworthy. 

Apple does so by revoking the cryptographic code-signing certificates associated with these applications.

“There is no central database of certs cancelled by XProtect, there’s one for each OS version it seems, and Catalina and Mojave were selected in particular. Apple chose to revoke the HP driver cert, or perhaps was asked to do so by HP,” explained The Register. 

How to resolve the issue?

macOS X users can resolve the issue by following a series of steps outlined below.

The advice specifically applies to HP OfficeJet models with wireless printing and the printer’s web interface enabled.

  1. Remove the /Library/Printers/hp folder to delete any old drivers that are being incorrectly flagged as malware
  2. Open System Preferences on your macOS X and navigate to the Printers & Scanners area.
  3. Double-click on the printer and then select “Printer settings.” and then click “Show Printer Web Page…”
     show printer web page macos x
  4. Once on the printer’s web page, follow the steps provided by HP’s Knowledge Base to generate a new Self-Signed certificate for the device.
  5. This generates a new certificate for your HP printer with 10-year validity. Ignore the “Not Secure” warning; that is typical for self-signed certificates.
     ssl certificate hp officejet
  6. Now return to the Printers & Scanners area, right-click (Cmd+click) on your printer and select the “Reset printing system…” option
     macos x reset printing systemReset Printing System on macOS X
    Source: BleepingComputer 
  7. This will uninstall and remove the printer from the list. Now click the “+” icon to re-add it.
  8. Select the printer as it re-appears on the list. Make sure “Secure AirPrint” is selected next to the “Use” dropdown and click “Add.”

    You may also use the “IP” option to add the printer by its IP address should the “Bonjour” (AirPrint) connectivity fail.
     hp readd printer macos x 

Also Read: NDA Data Protection: The Importance, Its Meaning And Laws

You should now be able to print from applications such as your web browser and Preview seamlessly to your printer.

The “Encryption credentials have expired” message should also no longer appear in your print queue.

While SSL certificate expiry dates and revocations are essential security features, these can become a hindrance in legitimate use cases if not planned properly by the industry players.

In Apple’s case, revoking HP’s certificates without a heads up left very many users without a means to print and having to deal with confusing “malware” alerts.



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