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        • Secure your network against various threat points. VA starts at only S$1,000, while VAPT starts at S$4,000. With Price Beat Guarantee!

        • API Penetration Testing
        • Enhance your digital security posture with our approach that identifies and addresses vulnerabilities within your API framework, ensuring robust protection against cyber threats targeting your digital interfaces.

        • On-Prem & Cloud Network Penetration Testing
        • Boost your network’s resilience with our assessment that uncovers security gaps, so you can strengthen your defences against sophisticated cyber threats targeting your network

        • Web Penetration Testing
        • Fortify your web presence with our specialised web app penetration testing service, designed to uncover and address vulnerabilities, ensuring your website stands resilient against online threats

        • Mobile Penetration Testing
        • Strengthen your mobile ecosystem’s resilience with our in-depth penetration testing service. From applications to underlying systems, we meticulously probe for vulnerabilities

        • Cyber Hygiene Training
        • Empower your team with essential cybersecurity knowledge, covering the latest vulnerabilities, best practices, and proactive defence strategies

        • Thick Client Penetration Testing
        • Elevate your application’s security with our thorough thick client penetration testing service. From standalone desktop applications to complex client-server systems, we meticulously probe for vulnerabilities to fortify your software against potential cyber threats.

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        • Ensure the integrity and security of your codebase with our comprehensive service, meticulously analysing code quality, identifying vulnerabilities, and optimising performance for various types of applications, scripts, plugins, and more

        • Email Spoofing Prevention
        • Check if your organisation’s email is vulnerable to hackers and put a stop to it. Receive your free test today!

        • Email Phishing Excercise
        • Strengthen your defense against email threats via simulated attacks that test and educate your team on spotting malicious emails, reducing breach risks and boosting security.

        • Cyber Essentials Bundle
        • Equip your organisation with essential cyber protection through our packages, featuring quarterly breached accounts monitoring, email phishing campaigns, cyber hygiene training, and more. LAUNCHING SOON.

7 Client data protection tips to secure your customers

7 client data protection tips to secure your customers
These client data protection tips are for your organisation’s proactive efforts to maintain your customers’ robust security posture

7 Client data protection tips to keep customers safe

In an era of ever-present cyber threats, building a strong security posture is necessary. Lawyers, accountants, financial planners, and everyone who deals with client data protection on any level needs to maintain such risk resilience, including the appropriate security systems, protocols, and controls in place necessary to protect our clients, our employees, and our own data and operations.

1. Audit your data protection practices

Don’t wait for a data breach to happen before you take your security protocols seriously. Under the PDPA in Singapore, it is every organisation’s responsibility to secure the personal data they possess. Non-compliance is a chargeable offence. An annual review of your systems by an outside firm is a good best practice for professionals who regularly handle sensitive information. And if you make your clients aware that you are doing this on an annual basis, it becomes additional value and security your clients will enjoy when they work with you.

client data protection tips
Don’t wait for a data breach to happen before you take your security protocols seriously.

2. Make sure your clients know about email security

If your clients are emailing you financial information, make sure they are aware that email might not be the best way to share sensitive data. When an email is sent, it stops in several locations (or servers) before it hits your inbox, so without encryption, hackers can intercept the email. This gives you an opportunity to develop a system that is secure for both you and your client’s data protection

3. Don’t ignore physical security

If your computer network is secure, but your staff isn’t careful about walking away from a computer with files open, those files are at risk. Something as simple as putting computers to sleep with a password when no one is at the desk is an easy first step. Other physical securities, like keeping locks on doors leading to any sensitive files, cable locks on computers to ensure they are locked to the desk, and keeping desks clean and tidy so that information can’t be misplaced or picked up by the wrong hands are other things you can do to avoid the theft of sensitive data.

client data protection tips
Physical copies containing sensitive data must also be protected. Unsecured files are data breaches just waiting to happen!

4. Is your WiFi secure?

Make sure your WiFi network is secured with strong passwords and encryption protocols. It’s also a good idea to keep guest networks completely separate from your internal network.

Also Read: Data governance framework: What organisations in Singapore should know

5. Are your files regularly backed up?

If your computers suffer from a virus or malware attack, you can recover lost data if you conduct regular backups. Regularly backing up critical client data protection files is a good best practice and could be considered insurance against a hacker attack.

6. Prohibit employees from accessing client data on their personal computers

It’s just not a good idea for employees to use their personal devices to handle client information, and it can be a huge security concern. While there are policies you can put in place to limit the security vulnerabilities this may cause, it might be a better approach to simply keep all client data on your firm’s computer devices.

client data protection tips
Not all data is created equal: it might be a better approach to simply keep all client data on your firm’s computer devices.

7. Encourage your clients to take an active role in monitoring their data security

A good first step is to make sure they understand the credit bureaus and how important it is to regularly monitor what is being reported about them and their businesses. It’s not uncommon for the public record to include mistakes, and regularly monitoring credit will allow your clients to find evidence of identity theft earlier rather than later.

Start by educating your employees on best practices for internet use and data protection policies. Teach them to avoid compromising activities and phishing scams. Classes and training videos can work, as long as they are up-to-date and held often. One lawyer even suggested subjecting your employees to internal phishing emails to catch users off guard and then following up by teaching them to avoid these kinds of risks in the future.  

Moreover, consider using a password manager to help create and store strong passwords; grant information only on an as-needed basis; and change access rights when a critical employee leaves, especially if data is cloud-accessible.

You should also educate your clients on internet safety and data protection. Early on in your interactions, make sure they know about email security and encrypting sensitive communications. Encourage clients to be active participants in monitoring their data security.

Unsure of where to start your client’s data protection journey?

Privacy Ninja offers a slew of training sessions for both individuals and organizations. These sessions will empower you and your team to understand the nine core PDPA obligations. Additionally, these will value add to your organization by forming your PDPA steering committee. Start building trust among your clients and credibility for your organization by going through that much-needed training today. Click here to get started.

Also Read: Data governance framework: What organisations in Singapore should know



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We have assisted numerous companies to prepare proper and accurate reports to PDPC to minimise financial penalties.


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